Free Data Recovery Diagnosis
In order to recover your data, we first have to evaluate your media where the data loss occurred. This diagnosis is free of charge. During the evaluation process, your drive is being analysed by our data recovery technicians in our lab. Upon completion of the evaluation we will provide you with a free quote for the recovery of your data. If you accept our offer, we will immediately commence recovering your data. Should you wish to not accept our quote, we will return your drive or you are welcome to pick it up at our lab in Augsburg. Return shipping costs are to be paid by the customer if the quote is not accepted.
Please note: The free shipping or pick-up service only applies to customers within Germany. Shipping costs for customers outside of Germany are to be paid by the customer. For any questions please contact us directly.
There are two options for sending in your drive:
- Download your free shipping label via DHL and drop it off at your nearest post office. Or,
- Free pick-up of your drive at the address you specify, via DHL
The free shipping label is available for download here: Free Shipping Label. Please enclose the filled-in and signed Evaluation Request Form with your parcel.
If you prefer the free pick-up of your parcel, please fill in our online evaluation request form below. We will then contact you with a time and date for the free pick-up.
Alternatively, you can drop off your drive at our data recovery lab in Augsburg during our working hours.