As soon as you notice the data loss. In all cases we recommend to stop using your drive or device immediately. This will insure you have the best possible chance of getting all your data back.

Please do not perform any data recovery attempts on your own as this can later lower the chances of getting your data back or make data recovery more difficult.

Contact us as soon as possible, to send in your drive free of charge. After we receive your drive we will conduct a thorough data recovery analysis in our lab.

The evaluation process is free of charge. After the evaluation is complete we will send you a fixed price detailed quote for the recovery of your data.

Contact Start My Data Recovery
Disassembled hard drive

Our Data recovery process

Below is a detailed breakdown of our data recovery process from start to finish. If you have any questions, please contact us directly.

Send in your drive

To use our free pick-up service, please fill in our online evaluation request and we will contact you with a date and time for the pick-up. Alternatively, you can print out the evaluation request form and send it free of charge with a free shipping label to our lab. Or feel free to come by our lab to drop your drive off in person.

Lab evaluation

As soon as we receive your drive, we will send you an email confirmation. Our technicians will analyse your drive and determine the steps necessary to recover your data. Once our free evaluation is completed, you will receive a quote for the data recovery via email.

Data recovery quote

Once our data recovery quote has been accepted, we will begin recovering your data. If you do not accept our data recovery quote, we will send back your drive or you are welcome to pick it up from our lab. All return shipping costs are to be paid by the customer.

Data recovery

Throughout the duration of the data recovery, we can keep you updated on the progress of our work via email. If you wish to be updated, please let us know upon acceptance of your data recovery quote.

Data verification

After the successful recovery of your data, you will receive remote access to the file structure of your data. This way you can make sure, that all of the required data has been recovered.

Return of recovered data

After receipt of payment we will return the recovered data encrypted on a new drive. The costs for the return shipping will be paid by us. Your data will be stored encrypted for 14 days. After the 14 days your data will be securely wiped.

6 Steps to successful data recovery

First aid in the case of data loss

The first steps for successful data recovery:

Contact us to send in your drive free of charge or use our free pick-up service. Once we receive your drive we will perform our free data recovery diagnosis. The final step is, we send you a free quote for the recovery of your data.

If you have any questions, please contact us directly, we are here to help you.


We highly recommend to unplug your drive and stop using it immediately once you notice data loss. Continued use of a drive with data loss may cause irreversible damage to the data on your drive.

No Risk

With Day1 Data there are no costs for sending your drive in and getting your data loss evaluated. We have a No Data, No Cost policy, which means you will not be charged for recovery, if the data recovery was not successful.

Contact Us

We are available 24 hours a day, 7 days a week for your enquiries. You can call us anytime on +49 82144416188, or contact us via our online contact form and we will get back to you as soon as possible.